The practice management team is involved in managing all aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The managers support the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
HR & Premises Manager
Clinical Services Manager
The admin team are responsible for providing patients with a wide range of services; carrying out searches and practice audits; dealing with financial claims and managing the chronic disease registers.
Receptionists provide an important link between patients and the surgery and will be your initial contact for any queries. They can provide you with information about appropriate services and direct you to the right person who will be able to assist you with your health issue or query. Receptionists are also able to provide you with test results, issuing repeat prescriptions and handling any prescription enquiries.
The reception team are trained to allocate your appointment to the most appropriate clinician so please provide them with as much information as possible to enable you to receive the best possible care.
The medical secretaries provide an important role in the practice by managing all of the GP referrals and ensuring patients receive the appropriate appointment in a timely manner.