We know how important it is for our patients to access the care they need, when they need it. Many of you have told us that getting this care can be challenging, particularly when phone lines are busy or appointments are quickly filled.

To help address these issues, we’re introducing a new approach called Total Triage — a system that is already being successfully used in many GP practices across the country. The NHS is encouraging all practices to adopt this system.

Patient Engagement Meetings

A sincere thank you to everyone who joined our engagement sessions in May. Your time, feedback, and questions were invaluable as we prepare to introduce the Total Triage system on 16th June 2025.

These sessions were a chance for us to listen, learn, and improve — and your input has helped ensure that Total Triage will meet our patients’ needs and address any concerns. This will help make accessing care safer, fairer, and more efficient for everyone.

We truly appreciate your support and involvement as we make this important change.