Friends & Family Test

Quote / Testimonial:
From 1 November 2015, if you visit your GP practice you will be asked about whether or not you would recommend your GP surgery to your family and friends, if they need similar treatment or care.
When you visit your GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:

“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”
You will be asked to choose one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’. 

You will also be invited to tell us: 

If we could change one thing about your care or treatment to improve your experience, what would it be?
Your response is anonymous and you will be able to post the postcard in a ballot box in your GP practice reception on your way out of the surgery or you can complete give your feedback on this page.

If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

The Friends and Family Test results will be published on this website.
The information will give your GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help the surgery to make improvements for patients. 

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences.

For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily

Friends & Family Test Form

Overall, how was your experience of our service?

Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

“How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?”

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Results from 2024


Month / YearExtremely LikelyLikelyNeither Likely nor UnlikelyUnlikelyExtremely UnlikelyDon’t Know
Jan83621026182711
Feb 7462102621306
Mar 67316523233511
Apr 7501923413219
May7362081513317
Jun 6401973624268
Jul 63716832293314
Aug 5391362814314
Sep 6831872624276
Oct 13383516338495
Nov 000000
Dec000000