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When We Are Closed

closedWhen the surgery is closed, please call 111.   

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

NHS Health Help Now

An innovative new service is available to help you find the right treatment for health problems, especially when you are not sure what to do or who to contact.

Developed by Kent and Medway GPs, hospital doctors, paramedics and other health professionals, Health Help Now is a free to use web APP which can be used on a computer, tablet or smartphone. Access it online at

Twitter - @NHSHealthHelp / #healthhelpnow

Facebook -

Urgent Appointment Requests


“Patients should get the right care with the right person at the right time”.

  • We are introducing a new way for you to make same day appointments across all 4 surgeries to improve patient care and reduce waiting times

  • You will still be able to book routine appointments as you do now via the reception team or online

  • For same day requests, however, the aim is to make sure that those who most need to be seen by a Doctor or Advanced Nurse Practitioner are given priority

  • When you request a same day appointment, the reception team will ask you to briefly explain the reason and you will be booked in for a telephone call-back

  • When the clinician telephones back, they will discuss your health needs and decide jointly with you, the best course of action

  • This might be coming to the surgery for a face to face appointment or it might be that your need can be dealt with over the telephone

The Patient Participation Group has been consulted regarding the change to the way you access same day appointments, however, we will also be keen to hear your feedback to make sure we adjust and improve the new system.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website